Report Suspicious Email & Texts

Virginia Credit Union will never ask you to provide, update or verify personal or account information through unsolicited email or text message, so if you receive a fraudulent or suspicious email or text message that uses the Virginia Credit Union logo, name, or website:

• Do not reply to the message and do not click any links in the message.
• Forward the message to us immediately at reportabuse@vacu.org. Do not remove or retype the subject line, or change the message in any way.
• After forwarding the email, immediately delete it from your inbox.
• If you have online banking service, log on to online or mobile banking from vacu.org to change your User ID and Password (in the Member Services tab).
• If you clicked on a link in an email or text and provided your online banking User ID or Password, please change your User ID and Password immediately. Sign in to online banking, go to the Member Services tab then choose 'Change User ID' or 'Change Password' from the menu at the top of the page.

If you receive a fraudulent or suspicious email or text message from another company or financial institution:

• Do not reply to the message and do not click any links in the message.
• Forward the message directly to the company, using an address you know to be correct, or call them to report the email.
• After forwarding the email or text message, immediately delete it from your computer or mobile device.

Thank you for being alert to suspicious messages and for reporting it. Visit our online Scams & Fraud section for additional information about phishing and other scams.

If you have any questions or if we can help you in any way, please contact Member Services at 804-323-6800 or 800-285-6609.